We also take on obligations to any debtor to deal with them in a fair-minded way, and we work to act as far as we can in a way that is sensitive to the difficult financial circumstances many debtors find themselves in. We try at all stages to fairly represent the law in relation to their debt and their legal rights and to communicate with them in plain English.
Finally, we have an obligation to the wider community to be an environmentally sustainable and to support charitable and community causes.
We are regulated by the Office of Fair Trading to collect debts under a Credit Consumer Licence, and will supply a copy of our licence on request. Any personal data on any debtor that is passed to us has to be stored and dealt with in accordance with the Data Protection Act 1998.